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Administration Volunteer

Administration Volunteer

Administrator Volunteer

Reports to
Fundraising Coordinator

Role Purpose
To assist the office team with any administrative duties to contribute to the efficient running of the charity.

Key Responsibilities

  • To use the internet to look up work related information as instructed by office staff
  • To support the preparation of materials, certificates and other associated training documentation
  • To assist with incoming and outgoing mail and parcels
  • To assist the Fundraising Coordinator and Training Coordinator in the preparation, dissemination and storing of various reports and records which contribute to the effectiveness of the charity
  • To answer the telephone and address the needs of the caller appropriately
  • Demonstrate commitment to the Hand on Heart Mission and Values
  • Carry out other duties to support the charity by mutual agreement with staff


  • Confident use of the internet
  • Ability to construct formal and informal communications using a computer
  • Familiarity with Word and Excel
  • Pleasant and friendly telephone manner
  • Ability to work on own initiative

Time Commitment

We are looking for volunteers who can commit to a minimum of 3-4 hours per week, working over 1 or 2 sessions during office hours (Monday to Thurs 8.30 – 4pm, Fridays 8.30 -3pm) Hours can be flexible but agreed 1 week in advance.

Reimbursements of Expenses

Travel expenses will be reimbursed on production of a bus, train or tram ticket or receipt.  Mileage to/from home will be paid at 45 pence per mile.

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